Returns, Exchanges & Repairs
RETURNS & EXCHANGES
For all domestic orders COADY CULHA will accept merchandise back in its original condition for store credit when accompanied by the original packaging and original sales invoice for a period of 14 days. All International orders are FINAL SALE. Please note that we cannot accept jewelry that has been worn, used, altered or damaged. This excludes custom orders and sizing. All custom orders, including pieces with personalization or any ring that is other than a standard size, are final sale.
Should you decide to return a purchase for credit, you must notify COADY CULHA directly and ship merchandise back within 5 days of receiving the order. Original shipping costs will not be refunded.
Please email Sales@CoadyCulha.com to obtain a Return Authorization number, and have that number clearly marked on the outside of the package in order for us to accept it. We recommend you ship merchandise via FedEx, UPS or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. COADY CULHA will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
Please note that returns and exchanges must be made directly through COADY CULHA. Any other associate department stores, boutique or online store that carry COADY CULHA will not accept items purchased from COADY CULHA’s online store.
Credit for jewelry will only be honored if the return instructions above are followed. COADY CULHA reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in COADY CULHA’s sole discretion.
REPAIRS
For repairs, please email Sales@CoadyCulha.com with the item in need of repair, what repair is needed, details from the original sales invoice and your contact information.
If we determine that we can accept your repair, we will provide you with a Return Authorization (RA) number and shipping instructions. This RA number must be marked clearly on the exterior of your package. Packages without an RA number will not be signed for and will be returned to the shipper at their expense. Customers are responsible for all costs incurred in shipping the item to us, and we will invoice you for the cost of return shipping.
Please allow approximately 2 weeks for a repair assessment. A repair fee estimate will be provided either prior to or upon receipt of your item, depending on the nature of the repair. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 4-6 weeks to complete.
We guarantee our jewelry against defects in manufacturing. In order to maintain this guarantee of craftsmanship, all repairs, alterations, or sizing must be performed by COADY CULHA. If you opt to have any repair, alterations, or sizing performed by anyone other than COADY CULHA, we relinquish any and all liability for that particular piece of jewelry. We reserve the right to determine whether or not merchandise sent for repair is found defective due to manufacturing or customer’s mishandling.
JEWELRY CARE
Avoid wearing your jewelry when cleaning, bathing, showering, swimming and particularly when going to the beach. It is also important that no chemicals, lotions or perfumes get in direct contact with the jewellery since harsh detergents can damage the gold. Avoiding this will protect your pieces and ensure longer wear.